Last updated on 06-03-2026 19:30:00
At Rackato, a brand of V K Technologies, we review refund requests for eligible orders on a case-by-case basis. Approved refunds may be processed as full refunds, partial refunds, or manual refunds depending on the payment method used and the support resolution.
Cancellation Policy
Orders that have not been successfully completed may be cancelled before fulfillment. Once a service has been provisioned or delivered, cancellation requests are subject to review by our support team.
Refund Policy
Refunds are not automatic. If a refund is approved, Rackato may process the full captured amount, a partial amount, or a manual refund outside the payment gateway. The approved refund amount cannot exceed the amount paid for the order.
Refund timelines depend on the original payment method, banking partners, and gateway processing windows. For manual refunds, our support team will share the payment reference once the refund has been completed.
How To Request A Refund
Please contact our customer support team with your order ID, the reason for the request, and any relevant evidence. Our team will review the request and confirm whether the order is eligible for a refund.
Contact Us
If you have any questions or concerns about our cancellation and refund policy, please feel free to contact our customer support team. We're here to assist you and provide any information you may need.
Thank you for choosing Rackato. We appreciate your understanding of our policy and your continued support.